Painting questions answered
Straight answers about painting your home in Ottawa.

About Carleton Prime Painting
Who is Carleton Prime Painting?
We're a residential painting company in Ottawa, Ontario, and the painting division of Carleton Prime Construction. We paint the inside and outside of homes, cottages, apartments and condos across Ottawa and the Ottawa Valley.
What areas do you serve?
Ottawa, Nepean, Barrhaven, Kanata, Stittsville, Orleans, Greely, Manotick, Carleton Place, Perth, Smiths Falls and the rest of the Ottawa Valley. If you're not sure we cover your area, ask.
Are you insured?
Yes. Carleton Prime Painting carries liability insurance and WSIB coverage.
Who does the painting?
Our own painters. Carleton Prime is family owned and owner operated, and the team has over 100 years of combined experience.
Is Carleton Prime BBB accredited?
Yes. Carleton Prime is a BBB Accredited Business.
When can I reach you?
Any time. We're available 24/7 for calls, emails and estimate requests: 613-640-0800 or info@CarletonPrime.com.
What warranty do you give?
A 2-year warranty on painting.
Is the consultation free?
Yes. Every job starts with a free in-home consultation, and the written estimate that follows is free too.
Can painting be part of a bigger renovation?
Yes. Carleton Prime Painting is part of Carleton Prime Construction, so the same company can do the renovation and then paint it. See carletonprime.com.
How do I get an estimate?
Call 613-640-0800, email info@CarletonPrime.com, or fill in the free estimate form.
Before the painters arrive
What should I do to get ready?
Take down pictures and mirrors, put away ornaments and small items, and clear some space along the walls. We'll tell you exactly what to move at the consultation.
Do I need to be home while you paint?
That's up to you. Many people stay home and use other rooms while we work. If you'd rather be out, we'll agree beforehand on how we get in and how we'll keep you posted.
How do I choose a colour?
Paint a sample on the wall and look at it in the morning, in the evening and under your own lights before you decide. A colour on a small chip often looks different on a whole wall. You choose the colours, and we confirm them with you before we start.
Paint and finishes
Do you leave paint for touch-ups?
Yes. We leave the leftover paint from every colour we use, so you have it for colour matching and touch-ups later.
What paint do you use?
We use Sherwin-Williams and Benjamin Moore paints, and choose the product to suit each surface and room.
Which sheen should I use?
Flat and matte finishes hide bumps and patches best, so they suit ceilings and bedrooms. Eggshell and satin are easier to wipe clean, so they suit hallways, kitchens and kids' rooms. Semi-gloss is the toughest of the common finishes, which is why it's used on trim and doors.
Do I need primer?
You need it on bare wood, new drywall and patched spots, over stains, and when you put water-based paint over old oil-based paint. It also helps with big colour changes. Repainting walls that are in good shape, in a similar colour, often doesn't need primer.
Does my older home have lead paint?
Health Canada says a home built before 1960 probably contains lead-based paint, and exterior paint on homes built between 1960 and 1990 may contain lead. Paint that might contain lead shouldn't be sanded, scraped or burned off without knowing. Tell us when your home was built at the consultation.
Timing
When can you paint outside in Ottawa?
Usually late spring to early fall, on dry days when daytime and overnight temperatures stay above the minimum on the paint can. See the exterior painting season guide.
Can you paint inside in winter?
Yes. Interior painting works all year round in a heated home, and winter is often a good time to get it done.
How long will my job take?
It depends on the size of the job, how much prep it needs and how many coats it takes. Your written estimate includes the schedule, so you'll know before we start.
Tell us what you'd like painted
Start with a free in-home consultation. We'll look at the job with you and follow up with a written estimate.
